Return & Refund Policy
Returns, Refunds & Order Issue Support
Storevia Home wants customers to shop with clear expectations. This policy explains how
return requests, damaged items, incorrect orders, and refund reviews are handled.
30-Day Return Window
Eligible items may be returned within 30 days of delivery. To be eligible for review,
returned items should be unused, in their original condition, and in the original packaging
when possible.
Customers must contact Storevia Home support before sending any return. Items sent back
without contacting us first may not be accepted.
Eligible Return Items
Most unopened and unused kitchen, pantry, tableware, glass food storage, and bakeware
products may be reviewed for return eligibility within the return window.
Non-Returnable Items
Used items, damaged items caused by customer handling, items missing original packaging,
final sale items, and products that cannot be resold for hygiene or safety reasons may
not be eligible for return.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible
with your order number, photos of the item, and photos of the packaging.
Our support team will review the issue and determine the available resolution based on the
order details, product condition, and supporting information provided.
Refund Review
After a return is received and inspected, Storevia Home will review the item condition
and notify the customer if the refund is approved or declined.
Approved refunds are issued to the original payment method. Bank or card processing times
may vary depending on the payment provider.
Return Shipping
Return shipping responsibility may depend on the reason for the return. If the return is
due to customer preference, the customer may be responsible for return shipping costs.
If the issue is related to damage, defect, or an incorrect item, our support team will
review the case before confirming the next step.
How to Start a Return
To request a return review, contact Storevia Home support with the details below:
- Order number
- Email used at checkout
- Product name
- Reason for return
- Photos if the item is damaged, defective, or incorrect
Customer Support
For return requests, refund questions, damaged shipments, or order issues, please contact
our customer support team.
Business Name
JGAFSV LLC
Store Name
Storevia Home
Business Address
5050 Squirreltail Dr
Colorado Springs, CO 80920
United States
Website
storeviahome.com
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