Privacy policy
Privacy Policy
How Storevia Home Handles Customer Information
This Privacy Policy explains how Storevia Home collects, uses, and protects customer information when visitors browse our website, place orders, or contact customer support.
Information We Collect
Storevia Home may collect information provided during checkout, account use, customer support requests, newsletter signups, or website browsing.
- Name, email address, phone number, and shipping address
- Order details, product selections, and purchase history
- Payment-related information processed through secure Shopify checkout
- Customer support messages and return request details
- Website usage information such as device, browser, and basic analytics data
How We Use Information
Customer information is used to process orders, provide shipping updates, respond to support requests, improve store operations, and maintain a reliable shopping experience.
Payment Security
Payments are processed through Shopify checkout and supported payment providers. Storevia Home does not directly store full card numbers or sensitive payment credentials.
Order, Shipping & Support Use
We use customer information to confirm orders, prepare shipments, provide tracking updates, review delivery issues, process eligible returns, and respond to customer service questions.
For order support, customers may be asked to provide an order number, product name, email used at checkout, and photos if a package arrives damaged or incorrect.
Cookies & Analytics
Our website may use cookies, pixels, and analytics tools to understand store performance, improve website functionality, remember preferences, and support advertising or marketing measurement where applicable.
Email Communication
Customers may receive order confirmations, shipping updates, customer support replies, and service-related messages. Marketing emails are only sent where permitted and can be unsubscribed from when applicable.
Information Sharing
Storevia Home may share necessary information with service providers that help operate our store, including Shopify, payment processors, shipping carriers, fulfillment partners, analytics providers, and customer support tools.
We do not sell customer personal information as a standalone business activity.
Data Protection
We use reasonable administrative, technical, and operational measures to help protect customer information. However, no online system can be guaranteed to be completely secure.
Customers should use accurate contact information at checkout and contact us promptly if they believe their order or account information needs review.
Customer Rights
Depending on location, customers may request access, correction, or deletion of certain personal information. Requests can be sent to our support email for review.
Policy Updates
Storevia Home may update this Privacy Policy from time to time to reflect store operations, legal requirements, platform changes, or customer service practices.
Contact Storevia Home
For privacy questions, customer support, order concerns, or data-related requests, please contact Storevia Home using the information below.
Colorado Springs, CO 80920
United States